Contact information

Thank you for visiting Cozy Critter Box! We are happy to help with questions about our mystery boxes, add-on items, shipping, orders, rescue donations, local availability, or custom requests.

How to Contact Us

For the fastest response, please contact us through our website contact form, chat box, or by messaging us through our official social media pages.

You may reach us through:

Website: https://cozycritterbox.myshopify.com/
Chat Box: Located in the bottom right corner of our website
Social Media: Facebook, Instagram, and TikTok

Please include your name, order number if applicable, and a brief description of your question or concern so we can assist you as quickly as possible.

Response Time

We typically respond within 1–2 business days.

Response times may vary during weekends, holidays, promotions, or high order volume.

Order Questions

For questions about an existing order, please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • A brief description of your question

This helps us locate your order and respond more efficiently.

Shipping or Delivery Questions

If you are contacting us about shipping, delivery, or tracking, please include your order number and tracking information if available.

Once an order has been shipped, delivery timelines are handled by the shipping carrier. We are happy to review the information available to us, but customers may also need to contact the shipping carrier directly for delivery updates.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged item or incorrect item
  • Clear photos of the packaging and shipping label
  • A brief description of the issue

We will review your concern and do our best to help.

Social Media Messages

You are welcome to message us through our official Cozy Critter Box social media pages. For safety and order tracking, all purchases must be completed through our official website or approved sales platform.

Please do not send payment information, banking information, passwords, or sensitive personal information through social media messages.

Important Note

Cozy Critter Box will never ask you to click an unknown payment link, provide banking information, or share your password. If you receive a suspicious message claiming to be from us, please contact us through our official website or social media pages to verify.

Contact Form Message Example

You may use the contact form for questions such as:

“Hi! I have a question about my order. My order number is #[order number]. I would like help with [brief description]. Thank you!”

Thank You

Thank you for supporting Cozy Critter Box. We are grateful for every customer, follower, and animal lover who supports our small business and helps us spread joy while giving back to animals in need.