Shipping policy
Effective Date: April 20, 2026
Thank you for shopping with Cozy Critter Box. We are so grateful for your support of our small business and our mission to spread joy while giving back to animals in need.
Please review our shipping policy before placing an order.
Order Processing Time
Each Cozy Critter Box is thoughtfully curated, packed, and prepared with care.
Orders are typically processed within 3-5 business days after payment is received.
Processing times may vary during holidays, promotions, high order volume, or unexpected delays.
Shipping Locations
Cozy Critter Box currently ships within the United States.
At this time, we do not offer international shipping.
Shipping Rates
Shipping rates are calculated at checkout based on the order size, weight, destination, and shipping carrier rates.
Customers are responsible for all shipping costs unless otherwise stated in a promotion or special offer.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once an order has been packed or transferred to the shipping carrier.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information, when available.
Please allow time for the tracking information to update after the package has been accepted by the carrier.
Delivery Times
Estimated delivery times vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.
Once an order has been transferred to the shipping carrier, Cozy Critter Box is not responsible for carrier delays.
Lost, Stolen, or Delayed Packages
Cozy Critter Box is not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.
We also recommend checking with household members, neighbors, building management, or your local post office.
Incorrect or Incomplete Addresses
Cozy Critter Box is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, incomplete address, refusal, or failure to pick up the package, the customer may be responsible for additional shipping fees to resend the order.
Original shipping fees are non-refundable.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging and shipping label
- A brief description of the issue
We will review the concern and may offer a replacement, store credit, or another resolution at our discretion.
Add-On Items
Add-on items may only be shipped with a Cozy Critter Box purchase at this time.
Add-on items purchased without a qualifying Cozy Critter Box order may be cancelled or handled at Cozy Critter Box’s discretion.
Local Pickup or Local Delivery
Local pickup or local delivery may be available only when specifically offered or arranged.
If local pickup or delivery is available, details will be provided at checkout, through our website, or through direct communication.
Contact Us
For questions about shipping, tracking, or your order, please contact us through our website contact form or official social media pages.
Thank you for supporting Cozy Critter Box and helping us spread comfort, joy, and kindness to animal lovers and rescues.